Refund Policy – Top 10 SEO COMPANY
At Top 10 SEO COMPANY, we take pride in delivering high-quality website design, development, and digital marketing services. Please read our refund policy carefully before availing of our services.
1. Eligibility for Refunds
Refunds may be considered only in the following cases:
- The project has not yet been started.
- You cancel the service within 24 hours of payment and before any work, planning, or resource allocation has begun.
- We fail to deliver the agreed-upon scope of work and have not responded to reasonable revision or correction requests.
2. Non-Refundable Services
The following services are strictly non-refundable:
- Google Ads / Pay-Per-Click (PPC) Campaigns
- Facebook / Instagram / Meta Marketing
- Search Engine Marketing (SEM)
- Search Engine optimization(SEO)
- Ad Campaign Management Services
- Third-party expenses such as domain name, hosting, premium themes or plugins, or licensed images
- Any project where initial work has started or concepts/strategies have been shared
- Once GST (Goods and Services Tax) has been filed against your invoice, refunds cannot be issued under any circumstances
Important: GST filing is considered a confirmation of business transaction and accounting finality. Once GST is filed, we are legally unable to cancel or reverse the invoice.
3. Delays & Client Responsibility
We are not responsible for delays caused due to:
- Incomplete content or requirements provided by the client
- Delayed feedback or approvals
- Technical issues not under our control (e.g., server failures, platform downtime)
4. Partial Refunds
Partial refunds may be granted only at our discretion if:
- The project is mutually agreed to be terminated partway
- A portion of deliverables remains unfulfilled by us (excluding ad campaigns)
5. Refund Request Process
To request a refund:
- Email us at hello@top10seocompany.com within 10 days of payment
- Mention the service name, invoice number, and clear reason for the refund
- If approved, the refund will be processed within 20-45 business days to the original payment method
6. Policy Changes
We reserve the right to update or modify this refund policy at any time without prior notice. The latest version will always be available on our website.
For any questions, feel free to reach out:
hello@top10seocompany.com | +91-9716560390
